Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

We don’t accept returns, however, we can most definitely do an exchange at no extra cost.

To complete your refund or exchange, we require a receipt or proof of purchase. We will also require photos of the item – whether there’s a part missing or the item is faulty.

Refunds

Once your request has been reviewed, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help.jaycrafted@gmail.com and we will be more than happy to assist you.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help.jaycrafted@gmail.com and we will get back to you with more information/instruction.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us using the contact form for questions related to refunds and exchanges.